Return policy

Shipping and Delivery

Thank you for choosing Vitaly + ! We are delighted to offer you a seamless shopping experience with efficient shipping and delivery options. Below you will find all the necessary information regarding our shipping process, estimated delivery times, and order tracking.

Shipping Policy

At Vitaly + , we use a reliable delivery service to ensure your orders arrive quickly and safely. All orders are processed within 1 to 2 days of payment confirmation.

To ensure an optimal ordering experience, please submit any order changes within 24 hours of purchase . This allows our team to quickly update the necessary information and ensure accurate processing.

Please note that if shipping details or special instructions are not provided or corrected within this timeframe, TMEx cannot be held responsible for any additional costs that may arise. Thank you for your understanding and support.

Delivery times

We are proud to offer fast and efficient delivery. The estimated delivery time for your orders is 5 to 10 business days . This timeframe is calculated from the date your order is processed and may vary depending on your location and external factors (customs, holidays, unforeseen circumstances).

Our delivery times (excluding processing) vary by country as follows:

  • France : 5 to 10 business days

  • International : 7 to 12 business days

NOTE : We do not ship orders over the weekend. Therefore, all orders placed between Friday and Sunday will be shipped the following Monday , except in exceptional circumstances (public holidays). Thank you for your understanding!

Order tracking

To keep you informed about the status of your order, we provide a package tracking system. Once your order has been shipped from our warehouse, you will receive a confirmation email containing a tracking number and a link to our tracking page . Please use this information to track your package during its journey.

Delivery costs

We offer competitive and transparent shipping rates to give you the best value for your money. Delivery costs are calculated based on the delivery address and the weight of the items in your cart. You will be able to see the exact cost at checkout, before payment.

NOTE : During certain sales periods, we may offer promotions with our fastest delivery options included . Feel free to take advantage of these offers when available.

International shipping

At Vitaly + , we are pleased to offer international shipping to serve our customers worldwide. Please note that international deliveries may take longer than domestic deliveries due to customs procedures and specific regulations. Estimated delivery times will be displayed at checkout.

Order confirmation

Once your order is validated and payment confirmed, you will receive a confirmation email containing all the necessary details. Please check this email carefully and contact our customer service immediately if there are any errors.

Accuracy of the address

To ensure smooth delivery, please carefully check and provide an accurate and complete shipping address at checkout. An incorrect or incomplete address may result in delivery delays or failures, for which we cannot be held responsible.

Customer service

If you have any questions, concerns, or need assistance with your order, our customer service team is here to help. Please feel free to contact us through our contact page or at TMExpress.snc@gmail.com – we will respond as soon as possible.

At Vitaly + , we are committed to exceeding your expectations with quality products and impeccable customer service. Thank you for your trust, and we will do everything we can to ensure the fast and secure delivery of your orders.

The Vitaly + team